Refund & Return Policy

Thank you for shopping with Urban Hub Official.

We want our customers to be fully satisfied with their purchases. If you are not satisfied with your order, you may request a return or exchange according to the policy below.

1. Return Eligibility

You can request a return or exchange if:

  • The product is damaged

  • You received the wrong product

  • The product has a manufacturing defect

The request must be made within 3 days of receiving the order.

2. Conditions for Return

To be eligible for a return:

  • The product must be unused

  • The product must be in its original packaging

  • The product must be in the same condition as received

Returns that do not meet these conditions may not be accepted.

3. Non-Returnable Items

Some items cannot be returned, including:

  • Used products

  • Items damaged after delivery

  • Clearance or sale items (if mentioned)

4. Refund Process

Once we receive and inspect the returned product:

  • If approved, the refund will be processed.

  • The refund may take 3–7 business days depending on the payment method.

In some cases, we may offer store credit or product exchange instead of a refund.

5. Exchange Policy

If you received a damaged or incorrect item, we will replace it with the correct product at no additional cost.

6. Shipping Costs

  • Customers may need to pay the return shipping cost unless the item was damaged or incorrect.

  • Original shipping charges are non-refundable.

7. Contact Us

If you want to request a return or refund, please contact us:

Email: info@urbanhubofficial.com
Website: urbanhubofficial.com